Answers about product inquiries, quotations, orders, deliveries and documents. Operational answers are configured by the company and may be updated at any time.
Quotations
How do I request a quotation?
Use the Request a Quote form: add products, quantities and project details, and our team will respond with a written quotation. You can also start from any product page.
What information is needed for a quotation?
A product list with specifications and dimensions, quantities and units, the project location and a desired delivery date if any. Attaching drawings or a BOQ speeds up processing.
Order preparation
How are orders prepared after approval?
After the quotation is confirmed, the order is prepared to the agreed quantities and scheduling is coordinated with you directly. Preparation details are confirmed per order.
Deliveries
Do you deliver to the project site?
Delivery to project sites is coordinated per order. Geographic coverage and timelines are confirmed directly with your project team; we do not give blanket delivery commitments.
Technical documents
Are technical documents available for products?
Available specifications and documents accompany the quotation; only documents verified by the company are published on the site. For documents on a specific product, mention it in your request.
Customer communication
How do I follow up on my request?
Quote the reference number (e.g. ORQ-...) shown after submission, and you will receive a response by phone or email as provided in your request.
